Dorchester County 9-1-1 Center

The Dorchester County 9-1-1 Emergency Telephone System operates 24 hours a day, 7 days a week and is a fully Enhanced 9-1-1 system, which means the Emergency Communications Specialist can see both the telephone number and address of where the call is originating.  However, the Emergency Communications Specialist will still verify your phone number and the address where the incident is occurring.  Enhanced 9-1-1 provides a faster response to those individuals who are unable to communicate verbally with the Emergency Communications Specialist.   For example, if you are at home and become ill, you can call 9-1-1 and say, “I need help” and then pass out, we will be able to dispatch help immediately tanks to the Enhanced 9-1-1 technology.  The Enhanced 9-1-1 system is also equipped with a special indicator which alerts the Communications Specialist of an incoming call from a TDD (Telecommunications Device for the Deaf).  Below is a guide for calling for emergency help.  If you have additional questions, please contact us by e-mail ( ) or phone, 410-228-2222.

Guide to Emergency Help

Dial 9-1-1 only in an emergency (Ambulance, Fire or Police). If it is not an emergency, dial the appropriate agency directly.

How to make an emergency call

1. Stay calm.  Don't get excited, take a deep breath.

2. Don't wait, dial right away— DO NOT HANG UP.

3. Tell the Communications Specialist answering your call, what exactly is wrong.

4. Give the exact location where the emergency is.  Be sure to give your full address (even though the 9-1-1 system provides the Specialist with an address, it must be verified), including an apartment number if you live in an apartment.

5. Give them the phone number you are calling from.

6. Give your name.

7. DO NOT HANG UP— Until the Communications Specialist on the telephone tells you to.

8. The Dorchester County 9-1-1 Center utilizes the Medical; Police and Fire Priority Emergency Dispatch Systems.  These systems allows the 9-1-1 Communications Specialist to instruct the caller in pre-arrival procedures.  The Specialist may ask you specific questions regarding the situation.  This information is then relayed to the First Responders in route to the emergency, so they will have a clear concise picture as to what is occurring on the scene.  The First Responders are alerted while you are on the phone with us.

9. If you accidentally dial 9-1-1, please stay on the line and let the Communications Specialist know that it was accidental.  We are required to follow up on al 9-1-1 calls and verify the existence of an emergency.  If we are unable to communicate with someone at the residence, we will dispatch a police officer to investigate.

10. If you are calling 9-1-1 via a cellular phone, please be prepared to give us your cell phone number and your exact location.  At this time Dorchester County does not have the enhanced Wireless 9-1-1 capabilities from all the service providers.  If you are not familiar with the area, look for distinguished landmarks, businesses, mile markers, etc.  Be able to identify your direction of travel.  Know the name of the last town or city that you may have passed through.

11. TDD callers, whenever and wherever you call 9-1-1 for help, these are the most important things to do.

a. Press the TDD space bar 5 times when 9-1-1 answers.

b. Give the address where you need help. 



Dorchester County Emergency Management Agency
829 Fieldcrest Road
Cambridge, Maryland 21613

Phone: (410) 228-1818 Fax: (410) 228-1216